We endeavor to provide accurate and up-to-date information
on the products and services listed on our Web Sites, however, as
we cannot verify all information from all manufacturers and
providers and as errors in gathering and publishing such information may
occur, Flatlander Racing does not warrant that the product and service
listings are or will be always accurate, complete or current and
Flatlander Racing shall not be liable or responsible as a result of any
errors therein. Therefore, Flatlander Racing reserves the right to refuse
or cancel any orders placed for products listed at the incorrect price and
shall have the right to refuse or cancel any such orders whether or not
the order has been confirmed and your credit card charged. If your credit
card has already been charged for the purchase, and your order has been
canceled, Flatlander Racing shall immediately issue a refund to you in the
amount of the incorrect price.
All prices on this site are subject to
change without notice. Import Performance Parts disclaims responsibility
for any printing or typographical errors, and does not guarantee that all
information is accurate.
Images: Images displayed of parts listed may not always exactly
represent the item. Some images are used for general reference only.
Please contact us if you have a question about a particular image found on
Flatlander Racing in its attempt to help with Technical information uses
its best educated judgment. In cases of compression, the customer or his
mechanic shop must check for the proper parts supplied. Failure to do so
will in no way make Flatlander Racing responsible for pistons that have
been installed. In any case where an assembly has been balanced,
Flatlander will only be responsible up to the cost of $100.
Custom Parts/Special Orders: Please see our Custom/Special Orders
policy for consumer responsibility for custom parts & special orders.
We use a secure online ordering form so that your personal information is
secure. Whether you place your order Online, by Mail, or
Telephone, we will never use your information for anything other than your
purchase, nor will we release the information to any outside sources under
We do not collect personal information without your knowledge. We only
collect needed personal information with regards to any order you choose
to place with us. Personal information will not be sold, disclosed, or
shared with 3rd parties unless we need to drop ship your order directly
from the manufacturer. In that case the manufacturer will be given your
name and shipping address so that they may ship your order to you. Please
A. Credit Cards:
We accept MasterCard, Visa, or Discover. Make sure to enter your complete
number and expiration
date. There is no surcharge for using your credit card to make purchases.
Your credit card will be
authorized upon processing your order, and will be billed prior to
B. Money Orders & Checks: If you phone or mail your order and
use a money order, bank check or
certified check for payment, your order
will be shipped within 24 hours upon receipt of your
payment. Please do
not send cash. If you send a personal check to us, we will hold your order
for 10 days until it has cleared the bank. Your item will then be shipped.
Flatlander Racing cannot
guarantee the availability of a product by the
time funds clear or payment is received.
Please make out all Checks/Money Orders to "Flatlander
We will charge a $30.00 fee on all returned checks.
Wire Transfers: We accept Wire Transfers for payment.
Please contact us by
email or phone at (603) 378-0090 to set up a Wire Transfer.
There is a $25 fee for
all Wire Transfers.
A. Online: Online orders are processed within 24 business
hours. Please allow 5-7 business days for
UPS Ground Shipping.
Should any questions arise with your online order, we will contact
email at the address you used
to place your order.
B. By Postal Mail: We accept orders via Postal Mail. You must
call us first to get a grand total for your
order including shipping
before you mail us your order.
will need to include the following with your Mail Order with your payment:
Sizes (if applicable)
For Checks/MO: Please
make out to "Flatlander Racing"
For Credit Cards: We also
need your Billing Address
Please send all Mail
Station St. Industrial
A. General Info: Due to the increased amount of security
issues, as of August 20, 2001, we may not
be able to process Credit
Card payments from some countries outside of the US, Netherlands & Canada. If
you have any questions about
this, please contact us.
A minimum amount of $100
is required for all overseas purchases (including Canada).
B. Shipping: All International shipments will be made via
Postal Service Air.
Insurance will be
included with ALL orders - no exceptions.
Int'l Orders can NOT be
shipped free or as "gifts"
Fees: All Int'l orders will be charged a $25 processing fee.
(Int'l Credit Cards will
be charged the $25 processing fee even if items are shipped within the
Warehouse Transfer Fees
may apply to all non-Netherlands orders.
(Not all our warehouses
have the ability to ship overseas. Depending on the parts, we may have to
transfer your order from
one warehouse to another in order to ship to an overseas address. If this
happens, you may be
charged a warehouse Transfer Fee)
Back Orders: Occasionally a backorder will occur, even with our large
inventory. In situations like this,
we make every effort to cross-reference the part to a comparable
manufacturer's line. If cross-referencing is not an option and you have to
wait for a part, we will leave the option up to you if you want a refund.
Note: Due to variations in manufacturers shipping times, active
backorders are kept open for a maximum of 45 days. If we haven't received
the item from the manufacturer after this time, the backorder will be
cancelled and we will call you, at which time you may re-order or
substitute a similar item. It is very important to us that you are
completely satisfied with your entire order, every time.
Custom/Special Orders: Custom & Special Orders can not be returned.
(All items not in stock and/or are created unique for the customer are
considered to be special orders). The customer and/or mechanic must check
for the proper parts supplied. Failure to do so will in no way make
Flatlander Racing responsible for any damage to parts or engine that have
Custom Parts CANNOT be cancelled once they have been started in
production under any circumstances!
(To cancel custom parts before production, you must first call us at
+ 31 (0)6-23360358 and ask to speak with a manager to request a Custom Parts
Cancellation Code. Please keep a copy of your Custom Parts Cancellation
Code and Manager's name for your records.)
Custom Motors are non-refundable for any reason. Time to build
custom motors will vary depending on type of motor and any complications
that may arise (motors taking 4-6 months to complete are not uncommon).
No assembly or shop costs are covered for any installation or removing of
Due to the intended usage of custom motors & parts, all products are sold without
any expressed, unexpressed, implied, un-implied warranty under any
circumstances. We assume no responsibility in any shape, form or manor.
Any action taken against Flatlander Racing or its subsidiary companies, is
taken at the total and complete expense of the purchaser. All motors are
intended for off highway total risk applications. All parts are under
warrantee only as stated by the manufacturer. Customer assumes all costs
and expenses for any legal action taken by said person.
Shipping: All orders are shipped via ground (5-7 business days),
within the Netherlands (unless customer specifies faster shipping -
see options below).
You can call us at + 31 (0)6-23360358 or
us for more information or quotes on shipping costs.
- We also offer 3-day, 2-day and overnight shipping options (no
Sat. delivery available).
- A delivery area surcharge of $2 is applied to each ground package
delivered to residences in certain outlying less populated zip codes.
- Canada will be shipped via United States Postal
- Orders to Hawaii, Alaska & Puerto Rico must be sent next day or 2nd-Day
- International Shipping: please read our International Orders
Returns: When making a return, please follow the Returns Policy below
to make this process as efficient as possible for you as well as for us.
*** DO NOT RETURN ANY PACKAGES WITHOUT CONTACTING US FIRST ***
- If an error was made by you, the customer, a 15% restocking fee will
be imposed upon the cost of the item in question. (NOTE: Turbo Kits
are subject to a 25% return/re-stocking fee)
- If an error was made by Flatlander Racing, no restocking fee will be
imposed. The return/exchange must be shipped prepaid by the customer.
Upon receipt of the item, Flatlander will reimburse the customer for
- Items must be returned in the original packaging in an additional
box (so that that may be re-sold), in original condition and have NOT
been installed on the motor or they will not be accepted.
- All returns must be sent prepaid- no collect shipments will be
accepted under any circumstances.
- We cannot accept returns on custom or special ordered parts.
- Heavily damaged items not caused during shipping transit, or
exchanges beyond 30 days of original order date will not be accepted.
- In the event an item is damaged from shipping, a claim must be filed
through the shipping carrier via Flatlander Racing. Please call us first, then further
instructions will be given thereafter.
Some items which are drop-shipped directly from a manufacturer may be
returned directly to its origin. Again, the item must be in its original
packaging and you must call Flatlander Racing before you send it back so
that we can arrange for the return. A 15% restocking fee will be
accessed upon the item(s) being returned only.
Refunds & Cancellations: All refunds for orders paid with Credit Cards
will be credited to the same card in which you placed the original order
with. Any cancellation that has been placed and paid via Credit Card is
subject to a 4% NON-REFUNDABLE charge. Orders paid using money orders,
bank checks, personal checks or wire transfers will be refunded by a
Flatlander-IPP.nl, IPP, APW, Crate Engines & Tuner World are all divisions of Flatlander Racing
and follow the same company policies.